Mediating Interpersonal Conflicts
Approaches to Peacemaking for Families, Schools, Workplaces, and Communities
- Publisher: Wipf and Stock
- Published: 2006
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Publisher's Description
Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey of the heart" through a humanistic mediation model that addresses the emotional context of the conflict.
Endorsements (4)
“Rather than a narrow 'techniques' approach to conflict resolution, Mark Umbreit provides readers with a broad understanding of the 'whys' of mediation. This is the heart and voice of a dedicated practitioner as well as a skilled observer.”
“An excellent introduction to mediation and a firstrate teaching device.”
“Clear, comprehensive and practical. Anyone working with people problems should have this book at their fingertips.”
“In highly readable prose, Dr. Umbreit articulates a clear set of values for an approach to mediation that enhances the participants' humanity and educates and equips people for changed behaviors and transformed relationships.”
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