Josh Kelly

The Come Back Culture

Work, Money & Leadership

“The Come Back Culture guides readers through designing intentional experiences that infuse customer service with the heart of hospitality, resulting in an environment where guests feel safe, valued, and cared for. It takes the often ambiguous or elusive nature of hospitality and makes it digestible and applicable. Because experiencing hospitality is different for everyone, it can often feel like aiming at a moving target. However, Jason and Jonathan offer easy-to-understand examples that give flesh to the conceptual principles required in creating a culture of hospitality that leaves guests excited to come back for more.”