Tim Irwin

Excellence Wins

Work, Money & Leadership

“Industry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business. There’s a reason for that. He has been the thought leader on customer service for decades. We now have the Rosetta Stone of superior customer service—his new book. Excellence Wins can only be described as profoundly helpful to any leader who aspires for his or her organization to be the best.”

Dr.